In the Judiciary, the ombudsman is a neutral staff person who answers questions, addresses concerns from the public and is responsible for enhancing customer service in the courts. The ombudsman provides a bridge between the courts and the community, to enhance public access and improve customer service. Although the ombudsman is unable to provide legal advice - because court staff must be neutral and impartial - the ombudsman can help guide court users through the system with as much ease as possible. The ombudsman's goal is to provide information in an attempt to prevent misunderstandings before they occur.
The ombudsman works with all parts of the trial court to provide:
You may contact the ombudsman regarding misunderstandings, conflicts, customer service issues and/or complaints. The ombudsman will make appropriate inquiries to help resolve your concerns.
There are many methods the ombudsman may employ to assist you. However, the ombudsman CANNOT:
The ombudsman coordinates community outreach efforts to familiarize the public with the court system, and to promote an environment of public trust and confidence.
These programs may include: