New Jersey Child Support Customer ServiceThe Administrative Office of the Courts (AOC) has established a Customer Service Bureau to ensure that Child Support customers receive timely responses to questions and complaints. The first step for you to get help is to call the toll free "Hotline" number. If you need information beyond that provided by the Hotline, you should contact your probation worker. If more help is needed, you should call the Customer Service Bureau representative in the Probation Division handling your case. Probation Child Support staff will assist you with your requests. All complaints or inquiries must be submitted in writing to your local probation Customer Service Bureau. Your letter will help explain your problem, give you, the customer, a written record, and make it easier for the staff to follow developments on your case. The following information should be included in your letter:
The State's Customer Service Bureau in Trenton may be contacted for additional help or to receive answers to other concerns about the quality of service you have received. For cases in which both parents reside in New Jersey, you should call (609) 292-8908 or write to the AOC, Child Support Enforcement, PO Box 987, Trenton, NJ 08625. For cases involving other states, the number to call is (609) 292-1087 and the address is the same as above, however, the PO Box number is 960. When you write to the Customer Service Bureau, please send copies, not originals, because the materials will not be returned. Items may be sent by fax at (609) 984-3630. You will be notified when your letter is received. If necessary, AOC staff will forward all documentation received to the appropriate office(s). Because each child support issue is different, the response times will vary from case to case. The goal, however, is to resolve all matters as quickly and efficiently as possible. In some instances, you may need to be directed to an agency other than the AOC for a resolution. The Customer Service Bureau will then let you know what the right office or location is. Specific information such as Social Security numbers cannot be released due to State and Federal regulations on confidentiality. Materials that are public record or general information, such as the services Probation offers or how to solve a problem, can be provided by the Customer Service Bureau representative. Because certain information is confidential, child support staff are prevented from giving specific information to non-involved third parties such as a current spouse, family member or friend. Referrals received from your attorney or an elected official are processed the same as those we receive directly from you. While child support workers may provide case information to an attorney, they are prevented from giving case details to an elected representative. Therefore, a response will be sent to you with an acknowledgment letter to the officeholder that the matter is settled. | Top of page |
| Top of page |If you need information regarding a child support obligation in the event of military activation, you may contact the Probation Division Child Support Customer Service Office handling your child support case, the Administrative Office of the Courts, Probation Child Support Customer Service Bureau in Trenton at (609) 292-8908, or the Administrative Office of the Courts, Family Division at (609) 984-4228. In some instances, your change in circumstances may make you eligible for a change in your child support order during your time of service. If you feel that you qualify, you may ask the court to modify your order by filing a motion to modify. You have the option to do this by yourself (pro se), through an attorney, or possibly through military legal assistance. If your child support order includes health care coverage for your child, you may also be eligible to obtain coverage through the military health benefits plan (TRICARE or DEERS). You may wish to discuss this with your commanding officer. By contacting the Probation Division Child Support Customer Service Office handling your child support case, the Administrative Office of the Courts, Probation Child Support Customer Service Bureau in Trenton, or the Administrative Office of the Courts, Family Division, you may be able to avoid the risk of having your wage withholding payments stopped or recorded as delinquent. The agencies listed above can give you directions on how to proceed to notify the Court of your military status, and thus avoid the consequences associated with missed child support payments. It is also important to note, however, that if you owe $5,000 or more in past-due child support, your passport may be denied until you make arrangements for paying off the obligation. If you need additional information regarding the effect of your military status upon your child support obligation, please contact one of the agencies listed above for assistance. Information can also be obtained from: other state child support enforcement agencies at http://www.acf.hhs.gov/programs/cse/extinf.htm#exta Department of Defense (DOD) at https://www.jagcnet.army.mil/Legal under "Family Law Matters." Military insurance information can be found at http://www.tricare.osd.mil/ |
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