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Office of Ombudsman

 

WHO is the Ombudsman?

June Zieder
77 Hamilton Street
Paterson, NJ 07505
973-247-8651

WHAT is an Ombudsman?

According to the Wikipedia encyclopedia, an ombudsman is “an official, usually (but not always) appointed by the government or by parliament, who is charged with representing the interests of the public by investigating and addressing complaints reported by individual citizens”. The judiciary ombudsman is a neutral staff person who provides customer service to court users provides information about court programs and processes, mediates conflicts that may arise between court users and court staff, collects data regarding public concerns and makes recommendations for improvement. The ombudsman is on hand to assist court users in three primary areas:

Public Information
Citizen Assistance
Community Outreach

Public Information:

The Ombudsman offers informational brochures, pamphlets, and literature on various programs. The office also has certain forms on hand for court users who wish to represent themselves. The ombudsman works with the court divisions to develop and provide customers with updated information related to court services and processes.

Citizen Assistance

The Office of the Ombudsman provides assistance to the public by answering questions regarding court processes and procedures. The ombudsman collects suggestions from court users and uses them to make recommendations for improvements in services. The office also documents and investigates complaints from the public regarding customer service issues, mistreatment and conflicts between the public and the court. All investigations are conducted in confidence and are treated with the utmost importance.

Community Outreach

The ombudsman makes an effort to reach the community by offering court tours, a speaker’s bureau, community forums and various public education seminars. These programs are used to educate the public about various court programs and processes.

  • Court tours include an overview of the courts, a guided tour of the complex and observation of court in session
  • Speakers can be arranged on various topics: including but not limited to: expungements, landlord/tenant matters, domestic violence, career day / fairs and child support.
  • All workshops and forums are announced on the judiciary webpage at www.njcourtsonline.com/

 

WHERE can I find the Ombudsman?

The Passaic Vicinage Ombudsman can be found at:

77 Hamilton Street
Room 241
Paterson, NJ 07505

You can also reach the ombudsman via:

  • Fax at 973-247-8012
  • E-mail June.Zieder@judiciary.state.nj.us
  • Telephone at 973-247-8651
  • Mail at the above address
  • Walk-in at the above address

You can find other judiciary ombudsman by clicking: http://www.judiciary.state.nj.us/directory/ombudsman.pdf

WHEN can I reach the ombudsman?

The office is open Monday through Friday from 8:30am until 4:30pm. Court holidays can be found at http://www.judiciary.state.nj.us/calendars/holiday.htm

WHY would I need the ombudsman?

  • To answer a question regarding a court matter (especially if you are unsure who to call).
  • Individuals representing themselves in court may contact the ombudsman for forms and instructions on how to complete the forms. Court users may also obtain forms by clicking http://www.judiciary.state.nj.us/prose/index.htm
  • To offer a suggestion or comment regarding court services.
  • To report alleged misconduct or treatment by court employees towards the public.

HOW do I file a complaint?

Complaints can be hand written or typed; they should be e-mailed, faxed, mailed or walked in to the ombudsman office. All complaints will be screened for basic information, name phone, nature of the complaint, etc.

The ombudsman will investigate to determine if the matter lends itself to resolution in another forum, requires further investigation, appears amenable to mediation or can be resolved with explanatory information. Upon completion of the investigation the complainant will receive an informed explanation, referral and/or follow-up call or letter.

All complaints will be addressed in a timely manner.

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