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Office of the Ombudsman

Janie Rodriguez, Esq., Ombudsman, Room 152
Morris County Courthouse
Washington and Court Streets, Morristown, NJ 07960
Ph: 973-656-3969

Court User Resource Center (Morris), Room 152
Brenda L. Soto-Rivera    Ph: 973-656-3997

Role of Ombudsman
In the Judiciary, the Ombudsman is a neutral staff person who answers procedural questions, addresses concerns from the public, and is responsible for enhancing customer service in the courts.  The ombudsman provides a bridge between the courts and the community to enhance public access and improve customer service.  Although the ombudsman is unable to provide legal advice—because court staff must be neutral and impartial—the ombudsman can assist with navigating the court system. 

Court User Resource Center (Morris)
Morris County Courthouse, Room 152
The newly created court user resource center offers a convenient location, near the main courthouse entrance, for court users to obtain assistance.  Both the Ombudsman and a staff are onsite to answer procedural questions, and computer terminals are available for legal research.  The center also contains statute and case law volumes, as well as other informational print materials.
The center is open to the public during regular court hours, Monday through Friday, 8:30 am to 4:30 pm.

Self Help Resource Center (Sussex)
Sussex County Judicial Center, Lower Level
The self-help resource center offers a public access terminal, statutes and case law volumes, and other helpful print resources.  Court users needing additional assistance can also visit the office of the trial court administrator, located on the second floor of the Judicial Center.
The center is open to the public during regular court hours, Monday through Friday, 8:30 am to 4:30 pm.

Please click on the ombudsman brochure to learn more about the types of assistance the ombudsman can and cannot provide.

Click here to access Court User Satisfaction Survey

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