Office of the Ombudsman
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Janie Rodriguez, Esq
Role of the Ombudsman:
In the Judiciary, the Ombudsman is a neutral staff person who answers questions, addresses concerns from the
public and is responsible for enhancing customer service in the courts. The Ombudsman provides a bridge between the courts and the community to enhance public access and improve customer service.
Although the Ombudsman is unable to provide legal advice - because court staff must be neutral and impartial - the ombudsman can assist with navigating the court system.
The ombudsman’s goal is to provide you with the information you need in an attempt to prevent misunderstandings before they occur.
Please click on the Ombudsman brochure to learn more about the type of assistance the Ombudsman can and cannot provide.
- Ombudsman Brochure (PDF)