Luis Hernandez, Ombudsman
120 New Street
New Brunswick, NJ 08903-0964
Should you have any inquiries, requests for assistance, suggestions and/or complaints, please contact the Ombudsman at the address and telephone number above.
What is the Judiciary’s Ombudsman Program:
In the Judiciary, the ombudsman is a neutral staff person who answers questions, addresses concerns from the public and is responsible for enhancing customer service in the courts. The ombudsman provides a bridge between the courts and the community to enhance public access and improve customer service. Although the ombudsman is unable to provide legal advice—because court staff must be neutral and impartial—the ombudsman can help court users maneuver their way through the system with as much ease as possible.
The Office of the Ombudsman provides services in the area of:
- Public Information
- Community Relations
- Court User Assistance
The ombudsman works with the court divisions to provide customers with information, including literature, publications and forms, related to court services, processes and programs. This ensures that the court provides its customers with information in an attempt to prevent misunderstandings before they occur. Many of the Judiciary’s forms and brochures for court users can be found online at: www.njcourtsonline.com
The ombudsman coordinates community outreach efforts that familiarize the public with the court system to promote an environment of public trust and support. These programs include public education seminars and other special events. These efforts create opportunities for the public to learn about the courts from judges and court personnel, and reciprocally, for judges and court staff to learn about the public’s concerns.
Court User Assistance:
Court customers may contact the ombudsman regarding alleged misunderstandings, conflicts, customer service issues and/or complaints. Upon receiving this information, the ombudsman makes appropriate inquiries and investigates the issue in an attempt to resolve the customers’ concerns. The ombudsman also collects data from customers’ suggestions in order to make recommendations for the improvement of court services.