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Glenn A. Grant, J.A.D.

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Essex Celebrates National Customer Service Week

By Shazeeda Samsudeen
Ombudsman Essex Vicinage

Customer Service Picture
Recipients of the 2009 Essex Vicinage Customer Service Week Award
are (from left) Mary Moore; Dawna Scott; Errol Campbell; Ana Lazo;
Peggy Wright and Bernadette Stefanelli.

Essex Vicinage marked National Customer Service Week from Oct. 5 to Oct. 9 by honoring seven employees who have made an extra effort to provide quality customer service to court users.

It was the first time the Vicinage Customer Service Awards were given to staff in Essex.
The recipients were Mary Moore, a judiciary clerk in the criminal division; Dawna Scott, an administrative specialist in the human resources division and Bernadette Stefanelli, a clerk in jury management. 

Four employees received honorable mention recognition: Sheila Devereaux, human resources division manager; Ana Lazo, a secretary in jury management; Errol Campbell, an administrative supervisor in the finance division and Peggy Wright, a clerk in jury management.

Assignment Judge Patricia K. Costello and Trial Court Administrator Collins E. Ijoma congratulated the individuals at a ceremony on Oct. 15 for setting the customer service standard for their colleagues and creating a positive perception of the court. 

Members of the Essex Vicinage Customer Service Committee selected the recipients after conferring with their division managers and then meeting to nominate and vote for employees who exemplified the committee’s motto, “Quality Service Is Our Purpose.”

Moore was selected for her work as a court greeter, which she has done since 2004.  The committee also cited her professionalism and empathy toward court users.

Scott was selected because of the outstanding internal customer service she provides to fellow employees who routinely call her with questions about their health benefits.  She also is a court greeter.

Stefanelli was selected because of the patient and professional service that she delivers to court users who call the court with questions about grand jury. 

Devereaux was selected because of her leadership in customer service. She is one of two managers who serve as court greeters.

Lazo and Campbell also were selected for their work as court greeters.  Lazo assists large numbers of jurors on a daily basis, and Campbell resolves many customer service issues that arise in the finance division.

Wright is the friendly face that greets individuals reporting for jury duty.  She also educates students who visit the court throughout the year about the importance of jury duty. 

Congress established National Customer Service Week in 1992.

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