Mercer Ombudsman Has New Home
By Judith Irizarry
The Mercer Vicinage Ombudsman Office has a new home on the second floor of the civil courthouse building.
Adjacent to the jury assembly room and law library, the location increases the visibility of the ombudsman program while making efficient use of underutilized floor space.
The new facility is open to the public. It has reception and waiting areas, a conference room and an office.
During an open house held during Customer Service Week, visitors toured the facilities, learned about the services provided by the office and obtained literature to share with other staff.
A new publication, “A Court Staff Guide to Ombudsman Office Services,” also was distributed. Staff was invited to review the guide and to contact the office to schedule special presentations or customer service training.
The self-help law library maintains a limited collection of books. Visitors can obtain referral information, forms packets, brochures and other publications.
There are three public access terminals. One has access to the Internet, the second is for LexisNexis research, and the third allows limited inquiry access to court case management systems. There also is a coin operated printer and copier.
Court users benefit from one-stop-shopping because the transcripts and tapes office is in the same location. This arrangement maximizes opportunities for court user self-help.
There also is a lawyers’ lounge which provides a quiet comfortable area for attorneys to work or meet while in the courthouse.
Wireless Internet access is available throughout both courthouse buildings for the convenience of visitors who may need to use laptops and/or other Internet-ready devices.
The Mercer Vicinage finance, operations and information technology divisions were instrumental in making this facility a reality.