Child Support Enforcement
Audrey C. Rigsbee
Vicinage Assistant Chief Probation Officer
595 Newark Ave, Room 301
Jersey City, New Jersey 07306
The child support enforcement unit is responsible for the collection and distribution of child and spousal support obligations. In this role, the unit also enforces support orders via various administrative processes mandated by law, and initiates enforcement actions within the court.
The customer service bureau is open from 8:30 A.M. to 4:30 P.M. Monday through Friday, Tuesdays until 7:00 P.M., and Saturdays from 9:00 A.M. to 1:00 P.M. Clients may receive assistance, discuss their case, or make child support or alimony payments on a walk in or appointment basis.
Clients and the general public can obtain automated payment information, listen to recorded information about enforcement and modification of support orders as well as general information about the child support system by calling 877-NJKIDS1, 877-655-4371. This information is available 24 hours a day, 7 days a week. If the caller has a question, they may also speak to a child support professional who will assist with any aspect of child support including initiating enforcement, thus eliminating the need to speak to the caseworker. The service is available Monday through Friday from 8:00 A.M. until 7:00 P.M. Related information is also available on the New Jersey website at www.judiciary.state.nj.us/probchild/index.htm.
Hudson Vicinage is currently monitoring over 23,000 child support collection cases. This caseload is divided into four enforcement teams. Caseworkers monitor the cases to ensure that they are in compliance with existing court orders, initiate appropriate enforcement actions for cases that are not in compliance, and update demographic information.
The warrant team monitors cases for which a warrant has been issued for the arrest of the obligor. Once apprehended, staff assigned to this unit will attempt to reach an agreement with the obligor to pay an amount to reduce the accumulated arrears and to comply with the support order. Otherwise, they will appear before the court with the obligor to provide information about the account.