Procedures for Filing a Complaint in the Office of the Ombudsman
Complaints or recommendations may be made in person or by telephoning, faxing or mailing in a complaint form.
The Ombudsman conducts a initial screening of the problem, gathers basic information, i.e., name, address, phone/fax numbers, history and nature of the inquiry or problem, status of complainants (plaintiff, defendant, juror, court visitor, attorney, other) and relevant dates.
The Ombudsman carries out whatever investigation is necessary to give an informed explanation or make an appropriate referral.
The Ombudsman evaluates whether the matter immediately lends itself to resolution in another forum (e.g., Advisory Committee on Judicial Conduct, District Ethics Committee) requires further investigation, appears amenable to mediation, or can be resolved with explanatory information.
The Ombudsman follows established bench, bar and court employee complaint procedures and makes referrals according to those procedures.
The Ombudsman follows up to ensure that all problems are addressed in a timely fashion.
The Ombudsman investigates, documents and analyzes all inquiries and complaints and makes recommendations to improve existing procedures and develop new ones.
Sarah C. Hatcher, Ombudsman Superior Court of New Jersey-Essex Vicinage, 50 West Market Street, Room 101 Newark, NJ 07102; (973) 776-9300 ext. 56886; fax:(973) 693-5726; email: EssexHelp.firstname.lastname@example.org
Source of Contact:
Nature of inquiry/complaint/recommendation
|Signature of Complainant||Date|
Mail to: Sarah C. Hatcher, Ombudsman
Superior Court of New Jersey-Essex Vicinage
50 West Market Street, VCH Room 101
Newark, NJ 07102
Alternatively, send information in an e-Mail to: EssexHelp.email@example.com