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Procedures for Filing a Complaint in the Office of the Ombudsman

Filing:
Complaints or recommendations may be made in person or by telephoning, faxing or mailing in a complaint form.

Screening:
The Ombudsman conducts a initial screening of the problem, gathers basic information, i.e., name, address, phone/fax numbers, history and nature of the inquiry or problem, status of complainants (plaintiff, defendant, juror, court visitor, attorney, other) and relevant dates.

Investigation:
The Ombudsman carries out whatever investigation is necessary to give an informed explanation or make an appropriate referral.

Evaluation:
The Ombudsman evaluates whether the matter immediately lends itself to resolution in another forum (e.g., Advisory Committee on Judicial Conduct, District Ethics Committee) requires further investigation, appears amenable to mediation, or can be resolved with explanatory information.

Referral:
The Ombudsman follows established bench, bar and court employee complaint procedures and makes referrals according to those procedures.

Follow-up:
The Ombudsman follows up to ensure that all problems are addressed in a timely fashion.

Recommendation:
The Ombudsman investigates, documents and analyzes all inquiries and complaints and makes recommendations to improve existing procedures and develop new ones.

COMPLAINT FORM

Brenda Carmichael, Ombudsman Superior Court of New Jersey-Essex Vicinage, 50 West Market Street, Room 101 Newark, NJ 07102; (973) 693-5728; fax:(973) 693-5726; email: EssexHelp.mailbox@judiciary.state.nj.us

Name:  First Last
Address: Street 
City 
State 
Zip
Telephone Day  Night

Source of Contact:

Office Visit Mail Fax
 Telephone Other

Constituent Status:

Plaintiff Defendant Volunteer 
Attorney Witness Other
Court Juror 

Nature of inquiry/complaint/recommendation

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

 
Signature of Complainant  Date

Mail to: Brenda Carmichael, Ombudsman
Superior Court of New Jersey-Essex Vicinage
50 West Market Street, VCH Room 101
Newark, NJ 07102

Alternatively, send information in an e-Mail to: EssexHelp.mailbox@judiciary.state.nj.us

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